Comprovei - Difficulty of access – Incident details

After the actions carried out by our team, we verified that the system operations were normalized. Access to the Panel and the App is stable and working as expected.

We continue to continuously monitor system performance to ensure its full operation and are committed to preventing further disruptions.

Our team has completed the necessary actions to stabilize the system, and access is now available.

We are working on implementing a definitive solution to prevent the problem from recurring and we continue to proactively monitor the system behavior.

Our team identified what caused the instability and is already working on the necessary procedures to stabilize the system.