Comprovei - Difficulty of access – Incident details

All systems operational

Difficulty of access

Resolved
Operational
Started about 1 year agoLasted about 1 hour

Affected

Console Web

Major outage from 11:16 AM to 11:35 AM, Degraded performance from 11:35 AM to 12:06 PM, Under maintenance from 12:06 PM to 12:12 PM

App

Major outage from 11:16 AM to 11:35 AM, Degraded performance from 11:35 AM to 12:06 PM, Under maintenance from 12:06 PM to 12:12 PM

Updates
  • Resolved
    Resolved

    After the actions carried out by our team, we verified that the system operations were normalized. Access to the Panel and the App is stable and working as expected.

    We continue to continuously monitor system performance to ensure its full operation and are committed to preventing further disruptions.

  • Monitoring
    Monitoring

    Our team has completed the necessary actions to stabilize the system, and access is now available.


    We are working on implementing a definitive solution to prevent the problem from recurring and we continue to proactively monitor the system behavior.

  • Identified
    Identified

    Our team identified what caused the instability and is already working on the necessary procedures to stabilize the system.

  • Investigating
    Investigating

    Our team has identified an overload on the servers, we are investigating the cause of the problem.