Comprovei - Difficulty of access – Incident details

Services have been normalized after our team has dealt with the issue. We will soon provide a technical description of the problem that occurred.

Negotiations have been made to correct service fluctuations. Our team will continue to monitor the indicators.

Our team has been meeting and focused since this afternoon to analyze the problem. We have increased the capacity of our servers and contacted Amazon to investigate the cause of the instability. Although we have not yet identified the root cause, the system continues to operate with slow moments. At the moment, there is no forecast for complete normalization.

In case of slowness or timeout, we suggest clearing your browser cache and/or accessing in incognito mode.

Our team continues to monitor the services. For urgent cases, please contact our team directly.

Access to the system and the use of several features are unstable. Our team continues to work to identify the problem.

The necessary corrections were made and the environment is now normalized.

We identified that the error was related to the authentication and validation process of account data, and our team made internal adjustments to resolve the issue.

We continue to monitor system performance, and so far, all indicators remain stable.

We would like to inform you that our team has managed to identify the cause of the issue that was affecting the system. We are now focused on the correction process and are actively working to restore service as quickly as possible.

Our team continues to investigate the factors that are impacting system performance and operation. We have made significant progress in identifying the root cause of the issue and are actively working toward a definitive solution.