Comprovei - Instability in the web panel – Incident details

All systems operational

Show current status

Instability in the web panel

ResolvedPartial outage1 hour 37 minutes

Affected

Console Web

Partial outage from 12:58 PM to 1:19 PM, Degraded performance from 1:19 PM to 1:27 PM, Operational from 1:27 PM to 2:35 PM

App

Operational from 12:58 PM to 1:02 PM, Degraded performance from 1:02 PM to 1:27 PM, Operational from 1:27 PM to 2:35 PM

WSs SOAP

Operational from 12:58 PM to 1:02 PM, Degraded performance from 1:02 PM to 1:27 PM, Operational from 1:27 PM to 2:35 PM

WSs Rest

Operational from 12:58 PM to 1:02 PM, Degraded performance from 1:02 PM to 1:27 PM, Operational from 1:27 PM to 2:35 PM

Entregas-API

Operational from 12:58 PM to 1:02 PM, Degraded performance from 1:02 PM to 1:27 PM, Operational from 1:27 PM to 2:35 PM

  • ResolvedUTC

    A recent system update caused an unexpected overload on our database, resulting in slowdowns in certain areas of the system, affecting other components

    We promptly identified the problematic function and made adjustments

    Shortly after implementing the update, we saw a rapid improvement in the performance of the database and impacted components

    We will continue to monitor systems to ensure they are functioning properly

  • MonitoringUTC

    We have uploaded corrections to the points that generated instability and are monitoring the situation

    The system should now be working normally

  • UpdateUTC

    We have implemented some corrections, users should notice improvements in the next few minutes

    We are still working on the root cause of the problem

  • IdentifiedUTC

    We have identified the reason for the instability and are already working on fixes

  • InvestigatingUTC

    We are experiencing issues with our dashboard

    Our website support team is actively working to resolve this issue as quickly as possible. We will provide an update as new information becomes available