Comprovei - Instability in the web panel – Incident details

All systems operational

Instability in the web panel

Resolved
Partial outage
Started about 2 years agoLasted about 2 hours

Affected

Console Web

Partial outage from 12:58 PM to 1:19 PM, Degraded performance from 1:19 PM to 1:27 PM, Operational from 1:27 PM to 2:35 PM

App

Operational from 12:58 PM to 1:02 PM, Degraded performance from 1:02 PM to 1:27 PM, Operational from 1:27 PM to 2:35 PM

WSs SOAP

Operational from 12:58 PM to 1:02 PM, Degraded performance from 1:02 PM to 1:27 PM, Operational from 1:27 PM to 2:35 PM

WSs Rest

Operational from 12:58 PM to 1:02 PM, Degraded performance from 1:02 PM to 1:27 PM, Operational from 1:27 PM to 2:35 PM

Entregas-API

Operational from 12:58 PM to 1:02 PM, Degraded performance from 1:02 PM to 1:27 PM, Operational from 1:27 PM to 2:35 PM

Updates
  • Resolved
    UTC
    Resolved

    A recent system update caused an unexpected overload on our database, resulting in slowdowns in certain areas of the system, affecting other components

    We promptly identified the problematic function and made adjustments

    Shortly after implementing the update, we saw a rapid improvement in the performance of the database and impacted components

    We will continue to monitor systems to ensure they are functioning properly

  • Monitoring
    UTC
    Monitoring

    We have uploaded corrections to the points that generated instability and are monitoring the situation

    The system should now be working normally

  • Update
    UTC
    Update

    We have implemented some corrections, users should notice improvements in the next few minutes

    We are still working on the root cause of the problem

  • Identified
    UTC
    Identified

    We have identified the reason for the instability and are already working on fixes

  • Investigating
    UTC
    Investigating

    We are experiencing issues with our dashboard

    Our website support team is actively working to resolve this issue as quickly as possible. We will provide an update as new information becomes available